Refund policy

RETURNS & EXCHANGES

Unfortunately, we do not accept returns or exchanges at this time. 

At Tiffany Elaine Home. Bath. Body, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

DAMAGES & ISSUES 

 We are excited to announce our partnership with ROUTE package protection services. This allows our valued customers premium order protection, automated approvals and seamless claim resolution on lost, stolen and damaged packages. This service is automatically added to your order at checkout but can be manually declined.  

We highly recommend this service upon checkout with the uptick in lost/stolen/damaged packages. By not selecting shipping protection, Tiffany Elaine Home. Bath. Body is not responsible for lost, damaged or stolen items.

  • Best-in-class Insurance
  • Package Tracking
  • Seamless Claim Resolution
  • Automated Approvals
  • Refund or Replacement Options
  • Self-service claim processing

Have a claim?  Simply click here >   https://claims.route.com/

Promotions

Only one promotion code can be applied to each order. Promotion code eligible orders will have a section to input your code at checkout. Promotions can not be retroactively applied to orders placed prior to the start of the promotion. For cancellation requests, please see our Order Cancellation policy.

Order Cancellations

Cancellation requests must be received within 24 hours of purchase. Although the product might not be shipped, the inventory of orders are processed in our system and we are unable to accommodate any changes after 24 hours.

Please direct all cancellation requests to admin@tiffanyelaine.co

Questions

If you have any questions regarding our return policy, please contact us at admin@tiffanyelaine.co